we know your time and effort is valuable and recognize The explanation for your personal annoyance. We’d like to achieve out to you personally to discuss your worries, but we could’t Find your account. Make sure you Make contact with us at customersupport@ empire-today.com so we could examine this further.
Finally right after per month acquired a solution. They despatched precisely the same crew to fix it as well as they noticed it was A much bigger issue. Empire sent again a third get together inspector. Obviously the floor is negative. They did a lot of faults setting up it. Edges are peeling off. Boards are so separated it that you could see The underside boards. I've missing socks, my Young ones experienced ripped apparel (Little ones crawling) etcetera. We don't want to cope with Empire anymore. They are selecting folks that don't understand what They may be doing probably to avoid wasting some cash. But This is actually the next time. Terrible installations causing terrible floors. Ought to be contacting and contacting them to obtain answers and many others. We would like our a refund. We don't desire to deal with them any longer. Dreadful working experience!!! These are only offering to replace it once again. We do not believe in them any more. We are going to see when And exactly how this will almost certainly close. I am awaiting the manager who's supposed to call me today. I'll hold updating.
Spoke with some lady who at the outset refused to offer help and afterwards claimed can pay for half but right after obtaining Expert plumbers test it out floor is WARPED, damp all around so this leak continues to be occurring a long time.
August 10, 2017 at 6:31 pm We experienced carpet and laminate installed and because the previous remark described the product sales staff members was wonderful. The carpet fellas had been wonderful…our concern is definitely the laminate. They sent 2 younger men who at last bought to my dwelling about 9am. Put in most the day on their own phones, still left many occasions on “breaks”. My spouse didn’t complain in any way, I get household at 6:30pm to feed them meal considering they are actually hard at perform all day long. At 7pm they convey to us It will probably be two additional hrs. We agreed to receive it carried out considering that carpet was coming the next morning and all my eating area furnishings was in my family room. fifteen mins. afterwards they tell us they altered their minds and they're going to come early the next day being completed prior to carpet. They had been however there after five:30pm the next day!!! WTF!! 22 hrs and so they weren’t completed?? We wound up being forced to shift my lounge furnishings back again ourselves.
They known as out due to the holiday. Like I don’t want to acquire an excellent holiday getaway with my relatives myself So I have my dad and mom who are from away from town in this article. My toddler youngster whom just acquired through the clinic without having exactly where to slumber.
So to incorporate insult to damage. We acquired a call from an excellent Command rep who questioned me how my put in was!?!! Justification me?? I claimed you necessarily mean the one they didn’t clearly show as many as ?
Thanks for producing us conscious of your practical experience. We’re unhappy to listen to that there was a miscommunication relating to your account harmony, and we’d wish to make this correct.
I hardly ever read from corporate... I get in touch with Baltimore once more have not read back again. I phone the decision Centre once again and was promised that everybody concerned was included in the email and everyone during the corporate office she and someone need to get back to in 24 several hours but it was just after several hours.
(one) the pads used in the living room absolutely are a method of StainMaster pad that I think is meant to improve the lifetime of the carpet. However, the pads that installed by means of out the remainder of empire carpet services the home are not StainMaster and they are ,in fact, a type of multicolored pad that does have any type of dampness barrier under the carpet.
We know delays are annoying, and we sincerely apologize to the inconvenienced that this has prompted. We’ll be following up with you shortly to further examine the completion of your installation.
We were being told which the operate could just take up to 2 day for completion. We built the schedule for installation two months upfront so we would not have to choose day without work function AND be done by the point our Thanksgiving guests (family) arrived.
Once i called my revenue man or woman I had been advised it experienced never occurred ahead of but a manager would connect with me. When he did, in excess of a day later he was unapologetic and Nearly unbelieving of my practical experience. I requested for just a refund and he claimed, although this hasn't happened, that may not an alternative. I was offered a product that they don't provide, was remaining with the unsafe surroundings and then when left with no other selection had them set up whatever they experienced for safety of my relatives. He then named me a day or two later and claimed they'd give me $three hundred which is not near to what I paid for this. Also, after the I stalkers still left I'd tiles lifting up. I stayed off them extended than they reported, but nevertheless there was problems. They came back to fix it but definitely didn't place down more than enough adhesive to begin with. I'm particularly dissatisfied, I was sold an item they do not even make. Then experienced damage to other flooring and appliances by their Installers. Then After i built their management aware I was addressed inadequately and supplied an exceptionally slight financial refund. Don't forget I also had to repair my bordering floor and appliances. Profits, put in, and management were being all incompetent. I might advise that anybody else opt for a different service provider.
In spite of everything, I commit my workdays in a plush office with no guide duties and these fellas commit their time day in and day out... pounding, lifting, shifting large home furnishings, and so on. Getting greeted with hostility right out from the gate would not motivate me to accomplish the ideal position I could do.
I known as back again and was instructed by Kim that Trevor’s second inspection is currently missing and they cannot find the acceptance. How can that take place? When your crew/Kim from CS referred to as me to substantiate which i was accredited for a complete substitution.